I also read that I need to restart the HDD completely, yet it still tells me the same thing when I do this. I have read numerous amounts of forum posts telling me that I need to reformat to mac? Im not on mac so I doubt this applies. I know the password, I disabled the password when I first got it (just under a week ago) but when I turned my PC on a few hours ago it wasn’t showing up under “My Computer” and after swapping USB connections, restarting my PC, fiddling etc, it eventually was showing up as Locked. For some BIZARRE reason “My Book Essential 1TB” HDD is locked and wont unlock.
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